From smartphones and tablets to PCs and headsets, your team will never miss a call with a custom-engineered business telephone system from Moss. Whether you require simple desk extensions, campus-wide unified communications, virtual, wireless, cloud-based, landline or multi-point video conferencing, we will deliver a secure, trouble-free solution that helps your business communicate more effectively to improve efficiency and profitability. A Moss system ensures that your entire organization can meet tomorrow’s communications challenges with ease. Moss is a Mitel Gold Partner offering a broad portfolio of solutions covering virtually every business communication need. We specialize in meeting the needs of small-to-medium businesses (five to 5,000 users). Our engineers are fully trained in both unified communications and networking applications, giving customers access to decades of experience in system design, implementation, and service. Best of all, Moss can offer complete end-to-end solutions, including structured cabling, networks, voice, audiovisual, conferencing, and collaboration – all under one roof. We can even help you use the innovative Mitel Summit Platform to build custom apps for your organization.

On-Premises

With an on-premises small business phone system solution, your company owns, maintains, and controls your own phone system. Mitel’s MiVoice products offer a robust, reliable, and intuitive communications solution that seamlessly delivers services and applications that adapt gracefully as your business needs change. An on-premises system works like any traditional phone system but offers an exceptional user experience that includes call transfer, extension dialing, conference calling, and other features straight from the phone handset or mobile device. Collaborative Unified Communications (UC) features like instant messaging, audio and web conferencing, video calling, and web desktop sharing can save time, reduce travel, and allow you to communicate and collaborate with ease. Best of all, MiVoice products offer the lowest total cost of ownership of any on-premises system.

Cloud

You no longer need to combine piecemeal tools from multiple vendors to obtain the benefits of a cloud solution. Mitel’s MiCloud products offer an end-to-end cloud phone and unified communications solution that handles everything for you—from phones to applications to network operations. Moss provides ergonomic IP phones; IP PBX telephony features such as voicemail, auto attendant, workgroup features, and music on hold; and automatic upgrades to ensure that your team has the latest features and performance enhancements. Mitel then becomes your carrier, and your phone systems and carrier services are combined conveniently into one single bill. Long distance calling anywhere in the 48 contiguous states is included for no additional charge.

MiCloud’s menu of smart features makes meetings and everyday interactions easier than ever. Enterprise-grade VoIP phone services, instant messaging, audio web conferencing , multi-point video, and mobile apps for remote workers make team collaboration easier than ever – for both users and IT teams. And your system is safer and more reliable than ever with full end-to-end encryption, redundant highly secure data centers, and options for dedicated bandwidth.

Hybrid

If you appreciate the solid performance and control of your on-premises phone system but are also interested in the cost-savings and convenience that comes with a managed cloud services, Mitel’s Hybrid options combine the best of both and enable you to develop a more strategic approach to your unified communications system. You can run your network exactly your way, mixing both IT-controlled and hosted phone system deployments within one robust system. All your employees will enjoy the same great user experience at all locations, whether their call control is in the cloud or onsite. And looking to the future, a Hybrid option may provide your organization with a clear migration path to an all-cloud deployment.

Contact Centers

Contact Centers are an integral communications component for many businesses working within today’s digital-driven market. Modern consumers leverage multiple digital channels -- such as voice, email, chat, SMS text, and social media -- to communicate. Therefore, businesses need to integrate the use of these communications paths into their communications systems to provide the highest level of customer satisfaction, while creating the best possible customer experience. With a Contact Center powered by Mitel and delivered by Moss, we can help you provide your customers consistent, quality experiences while efficiently routing communications paths to the best agent.

Enhanced 911

Unified Communication systems have now evolved into a critical safety device within your organization. To best route calls to the proper emergency services during a 911 call, systems need to provide additional information for the emergency service agents to allow for quicker responses. As a result, many states, including Michigan, have ratified new Enhanced 911 (E911) standards. The good news is Moss is completely versed in these new standards and offers several methods to help organizations deliver the necessary information to the emergency services team.

For more information regarding Enhanced 911, please visit the State of Michigan website.

Mass Notification

Within various campus environments, it is becoming critical to communicate across the entire campus during emergency events through a wide variety of communications methods. These methods include voice system, paging, email, SMS text, social media, and others. As a result, today’s unified communications platforms have become a critical delivery point for communicating emergencies. Moss has unique solutions that tightly integrate with Mitel and other popular unified communications platforms in the market -- thanks to our years of experience with designing and implementing systems across various markets.

For more information, contact us.

What We Provide

Telephony
Unified Communications
On Premise, Cloud and Hybrid
Contact Centers
Custom Integration and Workflow
Carrier Services
Enhanced 911
Mass Notification
24x7 Customer Support

Our Telephony Partners

Charter
Comcast
Mitel
Polycom
Plantronics
Redsky
Syn-Apps
West