Our mission at Moss is to guide our business partners to find telephony solutions that work for their needs and accomplish their goals. Moss can offer a complete end-to-end solution, including structured cabling, networks, voice, audiovisual, conferencing, and collaboration – all under one roof. 

Whether your organization requires simple desk extensions, campus-wide unified communications, virtual, wireless, cloud-based, landline, or multi-point video conferencing, we will deliver a secure, trouble-free solution that helps you communicate effectively, improving efficiency and profitability. A Moss system ensures that your entire organization can meet tomorrow’s communications challenges with ease. Our engineers are fully trained in both unified communications and networking applications, giving customers access to decades of experience in system design, implementation, and service. We are a Mitel Gold Partner and are certified to provide all Mitel products. 

On-Premises Phone System Solutions

With an on-premises small business phone system solution, your company owns, maintains, and controls your own phone system. Mitel’s MiVoice products offer a robust, reliable, and intuitive communications solution that seamlessly delivers services and applications that will adapt gracefully as your business needs change. An on-premises system works like any traditional phone system but offers an exceptional user experience that includes call transfer, extension dialing, conference calling, and other features straight from the phone handset or mobile device. Collaborative Unified Communications (UC) features like instant messaging, audio and web conferencing, video calling, and web desktop sharing can save time, reduce travel, and allow you to communicate and collaborate with ease.

Cloud Telephony

Mitel’s MiCloud products offer an end-to-end cloud phone and unified communications solution that handles everything for you—from phones to applications to network operations. Moss provides IP PBX telephony features such as voicemail, auto attendant, workgroup features, and music on hold; and automatic upgrades to ensure that your team has the latest features and performance enhancements. Mitel then becomes your carrier, and your phone systems and carrier services are combined conveniently into one single bill. 

Contact Centers

Contact Centers are an integral communications component for many businesses working within today’s digital-driven market. Modern consumers leverage Omni-Channel -- such as voice, email, chat, SMS text, and social media -- to communicate. Businesses integrate the use of these communications paths into their communications systems to give their customers the best possible customer experience. With a Contact Center powered by Mitel and delivered by Moss, we can help you provide your customers consistent, quality experiences while efficiently routing communications paths to the best agent.

Enhanced 911

Unified Communication systems have now evolved into a critical safety device within your organization. To best route calls to the proper emergency services during a 911 call, systems need to provide additional information for the emergency service agents to allow for quicker responses. As a result, many states, including Michigan, have ratified new Enhanced 911 (E911) standards. Moss is completely versed in these new standards and offers several methods to help organizations deliver the necessary information to the emergency services team. To learn more about Enhanced 911, please visit the State of Michigan website.

For more information about telephony solutions that meet your organization’s needs, contact us. We provide service to customers throughout Michigan, including Grand Rapids, Detroit, Kalamazoo, Lansing, Muskegon, Holland, Traverse City and also South Bend, Indiana. 

What Moss Provides

Telephony
Unified Communications
On Premise, Cloud
Contact Centers
Carrier Services
Enhanced 911
24x7 Customer Support

Our Telephony Partners

Mitel
Polycom
Plantronics
Redsky
Syn-Apps
West